§ 2 Definitions

1. Consumer - a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his business or professional activity.
2. Seller - a natural person running a business under the name DREZNER.PL Anna Drezner-Gajak, entered into the Central Register and Information on Business. Economic run by the minister responsible for economy, NIP 7732368045 REGON 362768143, with its registered office at ul. Zakładowa 13/25, 50-231 Wrocław, e-mail: info@scandiposter.pl, tel. 72 44 555 88.
3. Customer - any entity making purchases via the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity under a separate act, conducting business activities on its own behalf, and using the Store.
5. Store - online store run by the Seller at the Internet address www.scandiposter.pl
6. Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations - these regulations of the Store.
8. Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.
9. Account - the customer's account in the Store, which collects data provided by the Customer and information about Orders placed by him in the Store.
10. Registration form - a form available in the Store, enabling the creation of an Account.
11. Order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product - a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a Product sales agreement concluded between the Customer and the Seller via the Online Store.

§ 3 Technical requirements

1. To use the Store, including browsing the Store's assortment and placing orders for Products, you need:
   1. end device with access to the Internet and a web browser,
   2. active e-mail account,
   3. cookie and JavaScript support enabled.

§ 4 General information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account and is free of charge. The Customer may place orders for Products included in the Store's assortment either after creating an Account or by providing the necessary personal and address data (including telephone number) enabling the execution of the Order without creating an Account (in the "guest" option).
3. The prices given in the Store are given in Polish zloty and are gross prices.
4. The use of the newsletter takes place after providing the e-mail address in the newsletter form at the bottom of the Store page to which subsequent editions of the newsletter are to be sent and clicking the "Subscribe me" button. The Customer must click the box confirming acceptance of the Privacy Policy and consent to sending commercial information by e-mail. You can also subscribe to the newsletter by checking the appropriate optional checkbox when creating an Account - once the Account is created, the Customer is subscribed to the newsletter. The newsletter service is provided free of charge for an indefinite period of time. The customer has the option, at any time and without giving a reason, to unsubscribe from the newsletter (unsubscribe from the newsletter) by sending an appropriate request to the Store, e.g. via e-mail.
5. The Customer is obliged to use the Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and copyrights and intellectual property of the Store and third parties. The customer is obliged to enter data consistent with the actual situation. The Customer is prohibited from providing illegal content.
6. The store runs a blog website where it publishes industry articles. The customer has the right to add a comment under the article. For this purpose, he provides his nickname (published on the website), e-mail address and the content of the comment. The store reserves the right to moderate comments before publishing them and to refuse to publish them if the comment violates the Regulations or the law.
7. The Customer can evaluate the Product by selecting the "Opinion" option for a given Product, entering his name, rating from one to five stars and the content of the opinion. The store reserves the right to moderate opinions before publishing them and to refuse to publish opinions that violate the Regulations or the law.

§ 5 Creating an Account in the Store

1. To create an Account in the Store, please complete the Registration Form. It is necessary to provide the following data, i.e. e-mail address, name and surname, security password and acceptance of the principles of personal data processing and commercial terms of the Regulations.
2. Creating an Account in the Store is free.
3. Creating an Account can also be done by logging in to your Google or Facebook accounts.
4. Logging in to the Account is done by entering the login and password established in the Registration Form or by integrating the Customer's e-mail address with Facebook or Google.
5. The Customer may delete the Account at any time, without giving a reason and without incurring any costs, by sending an appropriate request to the Seller, in particular via e-mail.
6. By having an Account, the Customer will have access to the history of their orders and payments, as well as easy and quick access to placing Orders.

§ 6 Rules for placing an Order

1. To place an Order you must:
   1. log in to the Store (optional);
   2. select the Product that is the subject of the Order and then click the "Add to cart" button;
   3. log in or use the option to place an Order without registration;
   4. if the option of placing an Order without registration has been chosen - complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of Product delivery), provide the telephone number at which the Customer or the person receiving the shipment will be available during delivery of the shipment, enter the invoice details if they are different from the recipient's details of the Order,
   5. select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 4,
2. click the "I confirm purchase with obligation to pay" button. The Store allows you to place Orders based on individual specifications (e.g. Product dimensions other than the standard ones offered in the Store). To place such an Order, please contact the Store by e-mail or telephone to determine the terms of sale. The approximate processing time for an individual order is 1-2 business days.

§ 7 Delivery and payment methods offered

1. The Customer may use the following methods of delivery or collection of the ordered Product:
   1. Parcel locker shipment, parcel locker shipment
   2. Courier delivery, cash on delivery courier delivery
2. The customer can use the following payment methods:
   1. Cash on delivery
   2. Payment by transfer to the Seller's account
   3. Electronic payments
   4. Payment by card via the PayPal transaction service
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 8 Performance of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 6 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of the receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution as well as confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3. The Seller is not responsible for an incorrect e-mail address provided by the Customer in the Order Form, as a result of which the Confirmation of receipt of the Order will not be delivered to the Customer.
4. If the Customer chooses:
   1. payment by transfer, electronic payment or payment by payment card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
   2. cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.

5. The Product will be sent by the Seller within the time specified in its description (subject to section 4 of this paragraph), in the manner chosen by the Customer when placing the Order. The delivery time of the selected method must be added to the processing time.

6. The beginning of the delivery period of the Product to the Customer is counted as follows:
   1. If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
   2. If the Customer chooses the cash on delivery method - from the date of conclusion of the Sales Agreement,
7. Product delivery takes place in Poland and in selected European countries, i.e. Austria, Belgium, Czech Republic, Denmark, Finland, France, Spain, the Netherlands, Ireland, Germany, Portugal, Slovakia, Sweden, Italy.
8. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transport, delivery and postal services fees) are indicated to the Customer on the Online Store's website in the "Delivery and payments" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
9. The Seller is not liable to the Customer for delivering the shipment to an address other than that provided on the address label, failure to contact the courier before delivering the shipment, etc. by the carrier selected by the Customer during the Order placement process. The Customer is obliged to solve any inconvenience caused by the carrier's inappropriate delivery method and has no right to complain about the carrier's services to the Seller. In the above-mentioned situation, the Seller is not obliged to accept complaints/return products or refund the amount of the order to the Customer.
10. If the Customer receives damaged goods as a result of damage to the shipment, the Seller should be immediately informed about this fact, who is always willing to help and will indicate possible solutions to the above-mentioned situation.
11. Personal collection of the Product by the Customer is not possible.

§ 9 Right to withdraw from the contract

1. The Customer (both the Consumer and the Entrepreneur) may withdraw from the Sales Agreement without giving any reason within 14 days.
2. The period specified in section 1 begins with the delivery of the Product to the Customer or a person indicated by him other than the carrier.
3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.
4. The Customer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Customer to send a statement before the deadline expires.
5. The declaration may be sent by traditional mail or electronically by sending the declaration to the e-mail address: dobre@scandiposter.pl. The declaration may also be submitted on a form, the template of which is attached as Annex No. 1 to these Regulations and an annex to the Act of May 30, 2014 year on consumer rights.
6. If the Customer sends the declaration electronically, the Seller will immediately send the Customer confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Customer.
7. Effects of withdrawal from the Agreement:
   1. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
   2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Customer, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the Agreement, the amount of the returned Product.
   3. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution that will not involve any costs for him.
   4. The Seller may withhold the refund until he receives the Product back.
   5. The Customer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Customer returns the Product before the 14-day deadline expires. Otherwise, the Seller reserves the right not to collect the shipment with the returned Product after 14 days from the date on which the Customer informed the Seller about withdrawal from the Agreement, which will expose the Customer to liability for damages for failure to return the Product on time.
   6. The Customer bears the direct costs of returning the Product, including the costs of returning the Product
   7. Returned Products must not show any signs of use or damage
   8. The Customer is only liable for any reduction in the value of the Product resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the Product.
8. The Customer is not entitled to withdraw from a distance contract in relation to the Agreement:
   1. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specifications or serving to meet his individual needs (i.e. individual order)
   2. for the delivery of digital content that is not saved on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline for withdrawal from the contract expires and after the Seller informs him about the loss of the right to withdraw from the contract,

§ 10 Complaint and warranty

1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer (who is both a Consumer and an Entrepreneur) has the right to make a complaint based on the provisions on warranty in the Civil Code.
3. Complaints should be submitted electronically to the e-mail address info@scandiposter.pl
4. It is recommended that the complaint include, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, details of the Customer filing the complaint, and the Customer's request in connection with the defect of the goods.
5. The Seller will respond to the complaint immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request is justified.
6. Goods returned under the complaint procedure should be sent to the following address: Anna Drezner-Gajak, ul. Zakładowa 13/25, 50-231 Wrocław, unless the Parties agree otherwise under the agreement.
7. Complaints related to the operation of the Store (excluding the Product complaint procedure) may be submitted by the Customer, for example: in writing to the Store's address, electronically to the Store's e-mail address. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities; (2) Store requests; and (3) contact details of the complainant. The Store responds to the complaint immediately, no later than within 14 calendar days from the date of its submission.

§ 11 Extrajudicial methods of dealing with complaints and pursuing claims

1. Detailed information on the possibility for the Customer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of Inspections. Handlowa and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_zdrowie.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The customer has the following exemplary options for using out-of-court methods of dealing with complaints and pursuing claims:
   1. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
   3. The Customer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

§ 12 Personal data in the Online Store

1. The administrator of Customers' personal data collected via the Online Store is the Seller. In case of additional questions regarding privacy protection, the Customer may contact the Seller at the e-mail address: info@scandiposter.pl.
2. All personal data are collected with due care and appropriately protected against access to them by unauthorized persons, they are processed in accordance with the General Regulation on the processing of personal data (GDPR), the Act of May 10, 2018 on the protection of personal data (Journal of Laws .U. 2018, item 1000, as amended) and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended).
3. The Store informs that the recipients of the Customer's personal data will be entities cooperating with the Seller to deliver parcels by courier companies and postal operators, provide services by trade and service partners, delivery records, tax records, guarantees and complaints, and entities responsible for hosting.
4. Customers' personal data are not made available to other entities for marketing purposes. Customers' personal data will never be sold to third parties.
5. The Personal Data Administrator stores and processes the following personal data of Users:
   1. First name and last name
   2. E-mail adress
   3. Contact telephone number
   4. Residential address (street, house number, apartment number, postal code, city, country)
   5. Delivery address (street, house number, apartment number, postal code, city, country)
   6. In the case of Entrepreneurs, additional company data (name, address, NIP number).
6. All personal data is provided voluntarily, and consent to the processing of this data is a necessary condition for completing the Order or using other functionalities of the Store (e.g. contact via electronic forms or subscription to the newsletter).
7. When the Customer uses the Store, anonymous data is automatically collected in the server logs, e.g. IP address, domain name, browser type, operating system type, etc. (data collected automatically). The information contained in the server's system logs is used especially for technical purposes and for purposes related to the administration of the Store, ensuring the security of the Store's operation, implementing the provisions of the Regulations, and protecting the law. In addition, this information is used to collect statistical or marketing information, including by collecting anonymized data by user tracking systems (Google Analytics, Hotjar, Yandex, Facebook Pixel, etc.). More information can be found in the Cookie Policy used in the Store.
8. The basis for the processing of the Customer's personal data is the need to perform the contract to which he is a party or to take action at his request before concluding it (Article 6(1)(b) of the GDPR). In the case of data processing for the purpose of direct marketing of the Administrator's own products or services, the basis for such processing is the Customer's prior consent (Article 6(1)(a) of the GDPR). In some cases, the basis for processing is the need to fulfill the legal obligation imposed on the Administrator (Article 6(1)(c) of the GDPR in connection with joke. 86 § 1 of the Tax Ordinance or Art. 74 section 2 of the Accounting Act).
9. Data collected during correspondence (via the contact form, telephone, e-mail, etc.) between the Seller and the Customer will be used only to answer questions or complete the order.
10. The customer whose personal data is processed has the right to access his or her data, supplement it, update it, rectify it, temporarily or permanently limit its processing, and request its deletion. Viewing, supplementing, updating, rectifying, limiting processing and deleting data takes place based on the user's request sent to the e-mail address of the Store . The customer whose personal rights have been violated also has the right to lodge a complaint with the supervisory authority (the President of the Office for Personal Data Protection).
11. Taking care of customer safety, all private data (sent during registration, login and purchases) is secured with a strong SSL (Secure Socket Layer) encryption algorithm, and databases are protected against access by third parties.
12. The Administrator may use profiling in the Store for direct marketing purposes, but decisions made on its basis by the Administrator do not concern the conclusion or refusal to conclude a Sales Agreement or the possibility of using other services in the Store.
13. The Customer's personal data may be transferred to entities from third countries in connection with the Store's use of the so-called tracking tools offered by entities based outside the EU. However, the transfer of data takes place in compliance with the required security rules. More information can be found in the Cookie Policy used in the Store.

§ 13 Opinions in the Online Store

1. The Online Store customer has the opportunity to voluntarily and free of charge submit an opinion regarding purchases made in the Online Store. The subject of an opinion may also be a rating, photo or review of a product purchased in the Online Store.
2. After making purchases in the Online Store, the Seller sends the Customer an e-mail with a request to submit an opinion and a link to the online form enabling its issuance - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. . If no opinion is issued after receiving the first invitation to leave an opinion, the Seller will resend the invitation.
3. An opinion can only be issued by a Customer who made a purchase in the Seller's Online Store.
4. The opinions issued by the Customer are published by the Seller in the Online Store and on the TrustMate.io business card.
5. Issuing an opinion cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
6. Opinions can only be issued for products actually purchased in the Seller's Online Store. It is prohibited to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.
7. An opinion submitted may be deleted by its author at any time.

§ 14 Final provisions

• Contracts concluded via the Online Store are concluded in Polish.
• The Seller reserves the right to send unannounced messages to persons whose contact details it has and who have agreed to the Privacy Policy. These messages will concern technical aspects of the operation of the Store (technical messages), changes in the Regulations or privacy policy. The messages in question will not contain commercial information.
• The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer who has an Account in the Store about each change at least 7 days in advance by e-mail.
• In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act, GDPR Regulation.

Attachments

1. Item return form along with a declaration of withdrawal from the contract